Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 7game8 ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "the Data Subject") who access or use the 7game8 website and related online gaming services (collectively, the "Services").

7game8 is committed to protecting the privacy and personal data of all users in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines. By registering an account, accessing the Platform, or using any of the Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read together with our Terms and Conditions and any other applicable policies published on the 7game8 platform.

2. Personal Information We Collect

7game8 collects personal information through various means, including information you provide directly, information generated through your use of the Platform, and information received from third parties as permitted by law. The categories of personal information we collect include:

2.1 Information You Provide Directly

• Registration Information: Full legal name, date of birth, gender, nationality, residential address, email address, and mobile number provided during account creation.
• Identity Verification Documents: Copies or scans of government-issued identification documents (e.g., Philippine passport, driver's license, UMID, PhilHealth ID, SSS ID, Postal ID), proof of address documents, and any additional documentation required for Know Your Customer (KYC) compliance.
• Financial Information: Payment method details including mobile wallet identifiers (e.g., registered GCash or PayMaya mobile number), bank account details, and transaction history. Please note that 7game8 does not store full credit or debit card numbers; card data is handled directly by our certified payment processors.
• Communications: Records of your interactions with our Customer Support team, including chat transcripts, email correspondence, and feedback submissions.
• Responsible Gaming Information: Self-imposed limits, self-exclusion requests, and any other information you provide in connection with your responsible gaming preferences.

2.2 Information Collected Automatically

• Device and Technical Information: IP address, device type and model, operating system, browser type and version, unique device identifiers, and mobile network information.
• Usage and Activity Data: Pages visited, games played, bets placed, session duration, click-stream data, search queries within the Platform, and other behavioral data generated by your interaction with the Services.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies as described in Section 8 of this Policy.
• Transaction Logs: Records of all deposits, withdrawals, wagers, game outcomes, bonus activations, and other financial transactions conducted through your account.

2.3 Information from Third Parties

• Identity Verification Partners: Information from third-party KYC and identity verification service providers used to authenticate your identity and prevent fraud.
• Payment Processors: Transaction status updates and payment confirmation information from GCash, PayMaya, banking partners, and card networks.
• Regulatory Authorities: Information from PAGCOR, the AMLC, or other government bodies as required for licensing compliance, anti-money laundering obligations, or other regulatory purposes.

3. How We Use Your Personal Information

7game8 processes your personal information on the basis of contractual necessity, legal obligation, legitimate interests, and your consent, as applicable. The specific purposes for which we use your personal information are set out in the table below:

Purpose of Processing	Legal Basis
Account registration, authentication, and management	Contractual necessity; consent
Identity verification (KYC) and age verification (21+ requirement)	Legal obligation (PAGCOR regulations)
Processing deposits, withdrawals, and financial transactions	Contractual necessity
Anti-money laundering (AML) monitoring and suspicious activity reporting	Legal obligation (RA 9160, as amended)
Delivering and improving gaming services and user experience	Contractual necessity; legitimate interest
Fraud detection, security monitoring, and risk management	Legitimate interest; legal obligation
Customer support, dispute resolution, and complaint handling	Contractual necessity; legitimate interest
Responsible gaming tools administration (deposit limits, self-exclusion)	Legal obligation; consent
Sending transactional communications (account alerts, payment confirmations)	Contractual necessity
Sending promotional communications and personalized offers (where consent given)	Consent
Compliance with PAGCOR licensing conditions and regulatory reporting	Legal obligation
Analytics and platform performance monitoring	Legitimate interest

4. Disclosure of Your Personal Information

7game8 does not sell, rent, or share your personal data with third parties for their own commercial marketing purposes. We may, however, disclose your personal information to the following categories of recipients where necessary and lawfully permitted:

• Service Providers and Data Processors: Third-party vendors engaged by 7game8 to provide specific services on our behalf, including KYC verification providers, payment processors, cloud hosting providers, fraud detection services, and customer support software providers. These parties are bound by contractual data processing agreements that require them to handle your data securely and only for the specific purposes for which they are engaged.
• Regulatory and Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), Philippine courts, law enforcement agencies, and other government bodies where disclosure is required by law, court order, or regulatory directive.
• Corporate Group: Affiliates, subsidiaries, and related companies within the 7game8 corporate group, where sharing is necessary for internal administrative purposes, subject to appropriate data protection safeguards.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or substantially all of the business assets of 7game8, your personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent privacy protections.

5. Data Retention

7game8 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal obligations, or to resolve disputes and enforce our agreements. Our standard retention practices are as follows:

• Active Account Data: Retained for the duration of your account relationship with 7game8 plus a minimum of five (5) years following account closure, in accordance with PAGCOR requirements and Philippine anti-money laundering laws.
• Transaction Records: Financial transaction records are retained for a minimum of ten (10) years in compliance with the Anti-Money Laundering Act (RA 9160, as amended) and PAGCOR reporting obligations.
• KYC Documentation: Identity verification documents are retained for the duration of the account relationship plus five (5) years following account closure.
• Customer Support Communications: Retained for a period of two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent for marketing communications, after which your data will be removed from active marketing lists within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any identifiable individual.

6. Data Security Measures

7game8 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7game8 platform;
• AES-256 encryption for sensitive data stored in our databases, including financial information and identity documents;
• Role-based access controls that limit employee access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for staff accessing systems containing personal data;
• Regular penetration testing, vulnerability assessments, and security audits conducted by qualified independent security professionals;
• Automated intrusion detection and real-time monitoring systems;
• Incident response procedures that include mandatory notification protocols in the event of a data breach, in accordance with NPC requirements.

While 7game8 takes all reasonable precautions to protect your data, no security system is entirely impenetrable. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users and the NPC in accordance with the timelines prescribed under the DPA and its IRR.

7. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 7game8:

• Right to Be Informed: The right to be informed about how your personal data is collected, processed, and used — which this Policy fulfils.
• Right of Access: The right to request a copy of the personal data that 7game8 holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate, outdated, incomplete, or misleading personal data we hold about you.
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists.
• Right to Object: The right to object to the processing of your personal data where processing is based on legitimate interests or for direct marketing purposes.
• Right to Data Portability: The right to receive a copy of personal data that you have provided to 7game8 in a structured, commonly used, and machine-readable format.
• Right to Damages: The right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.
• Right to Complain: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

To exercise any of the above rights, please contact the 7game8 Data Protection Officer via the Customer Support channel available on the Platform. We will respond to all valid requests within 15 business days of receipt. We may require proof of identity before processing your request.

8. Cookies and Tracking Technologies

7game8 uses cookies and similar tracking technologies to enhance the functionality of the Platform, remember your preferences, analyze usage patterns, and deliver a more personalized experience. Cookies are small text files stored on your device by your web browser.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These cookies enable core features such as account login, session management, security controls, and load balancing. They cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: Used to remember your preferences and settings, such as language preference and responsible gaming limits, to provide a more personalized experience.
• Analytical / Performance Cookies: Used to collect anonymized information about how users interact with the Platform, including which pages are visited most frequently and where errors occur. This data helps us continuously improve the quality and performance of our Services.
• Security Cookies: Used to detect and prevent fraudulent access, bot activity, and suspicious behavioral patterns on the Platform.

8.2 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to view, block, or delete cookies stored on your device. Please note that disabling certain categories of cookies — particularly strictly necessary cookies — may impair the functionality of the 7game8 platform and prevent you from accessing certain features, including account login.

9. Marketing Communications

Where you have given your explicit consent during account registration or at any subsequent time, 7game8 may send you promotional communications including bonus offers, tournament invitations, game recommendations, and platform updates via email and/or SMS. You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "unsubscribe" link included in any marketing email;
• Updating your communication preferences in your 7game8 account settings;
• Contacting our Customer Support team with a request to opt out of marketing communications.

Withdrawal of consent for marketing communications does not affect the lawfulness of processing that occurred prior to withdrawal, and you will continue to receive transactional communications necessary for the operation of your account (e.g., deposit confirmations, withdrawal notifications, and security alerts).

10. Children and Minors

The 7game8 platform is strictly for adults. In accordance with PAGCOR regulations and Philippine law, you must be 21 years of age or older to register for and use the Services. 7game8 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe that a minor has created an account on the 7game8 platform, please contact our Customer Support team immediately so that the account can be investigated and closed.

11. International Data Transfers

7game8 operates primarily within the Philippines and stores the majority of personal data on servers located within the Philippines or in jurisdictions that the NPC has determined to provide an adequate level of data protection. Where it becomes necessary to transfer personal data to service providers or affiliates located outside the Philippines, such transfers will be conducted in accordance with the DPA and its IRR, including the use of appropriate contractual safeguards such as standard contractual clauses or binding corporate rules to ensure that your personal data receives an equivalent level of protection.

12. Changes to This Privacy Policy

7game8 reserves the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The "Last Updated" date at the top of this page will be revised accordingly. Where changes are material, we will make reasonable efforts to notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect.

Your continued use of the 7game8 platform following any revision to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed of how we are protecting your personal information.

13. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 7game8, please do not hesitate to contact us. Our Data Protection Officer (DPO) is responsible for overseeing data privacy compliance within the organization and can be reached through the following channel: